Experience stories
A family of show performers traveling around Europe and beyond: The Winter Family
Patrick is a 6th-generation show organizer from Germany. Yuliya is a professional show performer from Ukraine. Their daughter, Nika, is part of every show across multiple countries. They share an inspiring life, but deep inside, their hearts and plans for a home in Ukraine have been broken.
Welcoming a Child with Down Syndrome through International Adoption: The Wimmer Family
An orphaned girl with Down Syndrome was offered for adoption to 127 families, all of whom declined. The girl’s story deeply touched the Wimmer family, leading them to embark on international adoption before even seeing a photo of the child.
Yulu Liu: Erasmus Mundus Journey to Study Service Design - From China to Latvia
In this episode, we uncover the amazing journey of Yulu Liu from China. Passionate about service design, Yulu embarked on her Erasmus Mundus Master’s degree in “Service Design Strategies and Innovations.”
Transforming Lives Worldwide: Katie Leatherwood's Prosthetic Care Mission
Katie Leatherwood transforms lives with prosthetic solutions, helping individuals who’ve lost limbs. From Texas to the global stage, she’s currently making a significant impact in Latvia and aiding Ukraine.
Diver for Passion and Work: Nikolai Jokinen
From plumber to commercial diver, Nikolai Jokinen’s story is one of passion and adventure. Discover how he combined his construction background with a love for the extreme, diving into a challenging underwater career.
"Alopecia Doesn’t Kill the Person, but It Kills the Self-Confidence". A Hair-Loss Story by Ieva Putnina.
Ieva faced alopecia and lost her hair at the age of 13. Hiding under wigs, she feared judgment. It took her 15 years of self-exploration to open up in public, and now she is an inspiration to many.
Turning Heritage into Community: Reviving a Historic Manor through Innovation. Janis Lazdans
Latvian entrepreneur Janis Lazdans brings innovation to cultural restoration by reviving Padure Manor through equity crowdfunding — the first public share heritage project in Latvia. He shows how communities can co-own and restore historic landmarks together.
On cruise board serving others with the warmest smile while deeply missing family: Chelfin Saputra
A dedicated young man from Indonesia works tirelessly aboard a cruise ship, serving travelers with the warmest smile despite deeply missing his newborn daughter and wife.
The Synergy Between Service Design and Human Stories
Guided by a deep passion for understanding people, the natural progression led me into the world of Service Design—an ideal alliance that seamlessly integrates empathy with innovative solutions.
Facing Infertility and Becoming Parents Through IVF at a Young Age: Auzins family
At the age of 18, Valeria and Aivis got married and hoped to welcome a baby. Unexpectedly, they faced infertility. With the help of IVF, they became happy parents at the age of 20.








